Logistics Support

Department: THC SALES

Employment Type: Full Time

Location: Maryland - Columbia

Reporting To: Logistics Manager

Compensation: $25.75 - $31.05 / hour

Description

Summary

As a Logistics Support, you are responsible for maintaining positive customer relations and play a key role in representing the brand. This position is a front-facing role that provides direct support to clients and customers. They ensure strong ties with our customers by timely delivering products, providing excellent customer service, maintaining relationships while at accounts, providing clear communication of account-related items to the sales team when in the field, and being a subject matter expert on company background and providing training on product knowledge. This role must be willing to work a flexible schedule.

Essential Duties and Responsibilities

Product Delivery and Payment Collection

Comply with traffic legislation, be conscious of road safety and demonstrate safe driving and other good road safety habits.
Conduct inspections of vehicle before loading product and departing for deliveries
Ensure the safety and security of the loading and unloading process
Deliver orders following detailed route instructions in state territory
Unload goods and review deliveries with clients to ensure products meet their needs
Accurately manage monetary transactions o Transport orders accurately and compliantly

Brand Ambassador

Merchandising and relationship building while at accounts
Attend events, partnerships and promotional opportunities to represent and promote the company
Educate customers, consumers, and budtenders about the brand and products
Lead budtender educations at dispensaries
Being knowledgeable on all the products, pricing and nuances
Execute administrative responsibilities including daily reporting into CRM, mileage and expense reporting submitted weekly, internal logs for vehicle, SWAG checkout, etc.
Assist Sales Account Managers and other sales staff by providing marketplace feedback, assessing industry trends and communicating clients' needs through appropriate channels.
Maintain ongoing communication with Logistics Managers and log all feedback and daily tasks into company CRM
Understand state level regulations and internal policies ensuring proper field execution and internal communication
Provide support with fulfillment and inventory related activities such as picking and packing, labeling of finished good units, staging of outgoing orders, and bulk movement of goods as needed
May be assigned additional tasks and duties as business needs change.
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Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1+ year of delivery driving experience preferred
Proficiency in Microsoft office, data analysis, Google Apps, and Salesforce a plus
Have strong attention to detail
Active state-issued driver's license and maintained clean driving record
Reliable personal vehicle to utilize for marketing events (Mileage reimbursement is covered at federal rate)
Must be able to effectively communicate in English, both verbally and written
Bilingual proficiency preferred
Hours are likely to vary based on needs of the business
Must obtain state required Cannabis permits, licenses, and/or certifications
ServSafe Food Handler’s Card preferred
Willing to submit to a background check, including a motor vehicle report
State regulations require all applicants must be 21 years of age or older
Possess basic mathematical skills: addition, subtraction, multiplication and division
Driving in state territory utilizing company or personal vehicle as needed. Overnight stays when needed to support longer routes (lodging and meals covered by company)
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Benefits

As an non-exempt employee, you'll receive a competitive hourly wage of $25.75-$31.05/hr. 11 paid holidays, 120 hours of PTO, 401K, and fully paid health, dental and vision insurance.

Zia is an equal opportunity employer.

Essential Duties and Responsibilities

Qualifications

Benefits

About Zia